No, we currently have only a dispatch centre located in Mumbai.

Because each product process is unique, shipping times may vary. Usually, most orders take 3-5 business days to be processed and packaged before being shipped out of our warehouse. Some orders can take up to 2 weeks. There are times when we can dispatch your order on the next day and we will always do that where possible. For bulk orders, processing times may vary between 2-4 weeks based on your requirement.

Since all our products are made to order, all sales items are final and non-refundable. We only replace items if they are received in a damaged condition. For this, an unboxing video adhering to our guidelines is compulsory. (Please read our return policy for details) You will need to check your items within 48 hours of receipt. If anything is incorrect, missing or damaged upon arrival, please let us know right away by emailing us at bespokegiftco.in@gmail.com If we are not notified within two days of receiving the item, it will no longer qualify for a replacement. Apparel can be returned ONLY for exchange for a different size as long as we are notified within 48 hours of receiving the item. We are happy to accept size exchange of unworn, unwashed, undamaged, unaltered garments that has been shipped to an Indian address.

Order Modification If you decide to modify your order 24 hours from the moment you had placed your order, please note a 20% fee will apply to cover processing costs. Change requests outside the above specified periods will require a remake fee to cover the expense of our veterans re-building your product. Shipping Address Modification We will be able to accept address modification requests any time before we ship your order. We cannot modify the address once the shipment is out of our warehouse for delivery.

Orders cannot be cancelled after checkout. Please review your entire order before purchasing.

Hand wash only with mild soap and cold water. Do not scrub the design or soak your cup. It's important to remember that these cups are handmade and need to be treated with care.

Yes we do. Whether you are a reseller or a corporate buyer or looking to build a hamper or simply looking for party favours, we would be more than happy to help! Please drop us an email at bespokegiftco.in@gmail.com with your requirement to learn more.